Shipment notifications
AI sends real-time shipment updates via WhatsApp. Reduces "where is my order" tickets by 65%.
Logistics & Supply Chain · India
AI for Indian logistics
Shipment updates, delivery scheduling, returns, driver coordination. DPDP + GST compliant. Multi-channel: voice + WhatsApp + email.
Delivery scheduling
AI calls customer to schedule delivery slot. Reschedules on first miss. Reduces failed deliveries: -38%.
Returns automation
AI handles return requests, generates return shipping label, schedules pickup, issues refund.
Driver coordination
AI routes drivers, optimizes delivery sequence, alerts on delays, updates customers in real time.
Customer support
AI voice + WhatsApp support 24/7. Handles tracking, address changes, COD, returns. Escalates to human for edge cases.
Fleet analytics
AI dashboard: on-time delivery rate, failed delivery reasons, driver performance, route optimization.